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Nous recommandons à nos clients actuels d’utiliser le portail client my.nordenergie.lu. Ainsi, votre demande sera directement reliée à votre compte et nous pourrons vous aider plus rapidement.

Vous pouvez également consulter notre « Foire aux questions ». Dans la plupart des cas, vous y trouverez une réponse à votre demande.

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In response to your request

For a quick answer to your question, please visit our FAQ.

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To become an NordEnergie customer, please use our dedicated online form Become-a-customer.

In response to your request

We recommend that our existing customers use the customer portal my.nordenergie.lu.
If you don't have an account, you can also use our move form move.nordenergie.lu.

In response to your request

Please contact us at +352 2737 6632.

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Thanks for checking out our FAQs.

In response to your request

We invite you to consult the "Understanding my bill" page, which explains in detail all the elements included in our bills. If you haven't found the answer to your question, please fill in the form below.

In response to your request

We recommend our customers to use the customer portal my.nordernergie.lu.
If you don't have an account, you can complete the form.

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New customer?

You are not yet an NordEnergie customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an NordEnergie customer? Take all the necessary steps in your customer area.

New customer?

You are not yet an NordEnergie customer but you would like to take out a contract? Follow this link.

Already a customer?

Are you already an NordEnergie customer? Take all the necessary steps in your customer area.

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How can I find out about my consumption?

If you have a my.enovos.lu account, you can consult the evolution and details of your consumption at any time by going to the “Consumption” tab of the customer portal.

If you do not have an account and you receive your bills in paper format, you will find information on your consumption on the second page, and on the third page the historical evolution of your consumption. This trend is also shown on the statement of account that you receive in paper format once a year.