NordEnergie acknowledges and undertakes to comply with the laws and regulations governing the processing of personal data, including, but not limited to, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (designated “GDPR”) and any other national applicable laws or regulations governing the processing of any personal data.
NordEnergie acts as data controller and has appointed a data protection officer.
The data protection officer appointed by NordEnergie shall be contacted by using the following information:
NordEnergie may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit NordEnergie websites, register on such websites, fill out a form, sign a contract, purchase a product and in connection with other activities, applications and Services proposed by NordEnergie. Users may be asked for, as appropriate, name, date of birth, email address, mailing address, phone number, etc. In the framework of certain Services, NordEnergie may also collect data relating to energy consumption of the Users in order to benefit from such particular Services.
NordEnergie may collect non-personal identification information about Users whenever they use an NordEnergie website or application or other online service. Non-personal identification information may include technical information about Users means of connection, such as the operating system and the Internet service provider utilized, geographical information such as country of origin, behavioural information such as time spent on the website, as well as further non-personal analytical data to improve customer experience, products and services.
Each User recognizes and accepts that the performance of the Services may depend on the collection and processing of personal identification information and non-personal identification information.
Principally, personal and non-personal identification information is used to provide the Users with the Services and to insure a full efficiency of the Services they have registered for or they requested in any other manner.
In this framework, NordEnergie may collect and use Users’ personal and non-personal identification information for the following purposes:
NordEnergie adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal identification information within the limits of NordEnergie’s role with respect to the relevant Services (as certain specific services might be rendered by third parties).
However, Users' non-personal identification information may be provided to third parties for marketing, advertising, or other uses.
NordEnergie undertakes to delete or to anonymise your personal data upon expiry of the retention period as described above.
NordEnergie has implemented appropriate technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.
You are responsible for ensuring that any personal data that you send to us are sent securely.
NordEnergie does not transfer personal data to any third country nor to any international organisation, except as the case may be on the basis of:
We take reasonable measures:
Each User benefits under data protection law from a right of access, modification and opposition to the processing of its personal data, a right to erasure and a right to portability of its personal data by sending an email to firstname.lastname@example.org. Those rights may only be exercised within the limits of any contractual or legal obligation. Each User has also a right to lodge a complaint with the Luxembourg supervisory authority, namely the Commission nationale pour la protection des données (https://cnpd.public.lu/fr.html).